SHIPPING & RETURNS
DELIVERY METHOD
All orders are delivered using land transport by Gdex & City-Link Express. We do not provide international delivery at this time of writing.
SHIPPING AND HANDLING CHARGES
We are currently offering delivery charges of RM30 for order below RM 500, and any order above RM 900 is charges for RM20 delivery in Klang Valley and Kuala Lumpur.
Delivery charges does not include accessories such as cables, plugs, vacumm bags, spare parts as such meaning delivery shall not be made if you order a cable, plugs or other accessories.
DELIVERY TIME
Kindly allow 2 days for processing and it should take approximately 3 to 5 days to arrive at your selected shipping address.
REFUND
Since all goods or products is provided ‘as is basis’ only, we DO NOT currently offer any refund towards your purchase. However, on certain circumstances, we may exchange if products are defective upon delivery. Consideration for refund is done on a case to case basis only.
SHIPPING POLICY
SeagullAire.com ships to all states in Malaysia. Our Primary Shipping partner is City-Link Express & GDEX Express Courier. City-Link Express & GDEX is able to ship overnight to most cities and towns in the Peninsular Malaysia, Sabah, Sarawak & Singapore. However, you should allow 2-3 working days in case any unexpected delays. East Malaysia orders may often take 1 to 3 extra days, so please allow 3 to 5 working days for the delivery.
The daily cut-off time for order processing will be at 12noon (Malaysia Time). We will send out your order by next working day, provided we receive your payment information before 12noon.
If you have given us an undeliverable address or incomplete contact information, resulting in the parcel to be rejected, we will not be responsible on resending the parcel to you. You will have to bear the additional shipping for resending the parcel.
SHIPPING RATES
| Geo Zone | Flat Rate | Weight Based |
| Klang Valley | RM 36 | Refer Table A |
| Peninsular Malaysia | RM 38 | Refer Table B |
We are sorry that we are unable to list International shipping price, we do not provide internal shipping at this time of writing. Kindly contact us if you are request an international delivery service.
Table A (Shipping & Handling Charges ) (Klang Valley)
| <10 kg | 15 kg | 20 kg | 30 kg | 35 kg | 40 kg | 45 kg | 50 kg | 55 kg | 60 kg |
| 12.50 | 35.00 | 45.00 | 56.00 | 68.00 | 78.00 | 90.00 | 100.00 | 110.00 | 130.00 |
Table B (Shipping & Handling Charges ) (Peninsular Malaysia)
| <10 kg | 15 kg | 20 kg | 30 kg | 35 kg | 40 kg | 45 kg | 50 kg | 55 kg | 60 kg |
| 13.00 | 36.00 | 46.00 | 58.00 | 68.00 | 80.00 | 92.00 | 102.00 | 110.00 | 130.00 |